Shipping & Delivery Policy

At Smart Living, we are committed to providing reliable, convenient and efficient delivery services across Australia.

We deliver a wide range of home, outdoor and lifestyle equipment, including robotic pool cleaners, mobile and outdoor fridges, heaters, portable power stations, robotic lawn mowers and related products.

Please read the following Shipping & Delivery Policy before placing your order.

2. Delivery within Australia

Smart Living offers delivery to most locations throughout Australia.

Our standard delivery service is:

Standard Shipping

Estimated delivery: 4–7 business days

Standard delivery is available for eligible products and locations across Australia.

Express Shipping

Estimated delivery: 1–3 business days

Express delivery is available for eligible products and delivery locations.

Express shipping availability may vary depending on the product, warehouse location and destination.

The delivery timeframe begins after your order has been processed and dispatched.

3. Free Shipping

Smart Living currently offers free shipping on eligible orders of $1500 or more.

Free shipping applies to eligible Australian delivery addresses and products.

Certain oversized, heavy, restricted or specially handled products may be subject to different delivery arrangements or additional shipping charges. Where additional charges apply, we will provide the relevant information before or during checkout.

4. Shipping Costs

Shipping costs may depend on:

• Delivery location
• Product size and weight
• Shipping method selected
• Product type
• Availability of express delivery
• Whether the order qualifies for free shipping

The applicable shipping cost will be displayed during checkout where available.

For particularly large or heavy equipment, Smart Living may need to arrange a specialised freight service. In these circumstances, we may contact you to confirm the delivery arrangements.

5. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Most orders are dispatched within 1–2 business days, subject to product availability.

Orders placed on weekends or Australian public holidays will generally begin processing on the next business day.

Processing times may be longer during:

• Major sales events
• Public holidays
• Christmas and New Year periods
• High-demand periods
• Warehouse disruptions
• Unforeseen circumstances

If there is a significant delay in processing your order, we will endeavour to contact you using the contact details provided with your order.

6. Delivery Timeframes

Our advertised delivery timeframes are estimates.

Standard Delivery

4–7 business days

Express Delivery

1–3 business days

Delivery times may vary depending on:

• Your location
• Courier availability
• Weather conditions
• Transport disruptions
• Public holidays
• Remote-area delivery requirements
• Peak shopping periods
• Product availability
• Carrier delays

Remote and regional areas may require additional delivery time.

Smart Living cannot guarantee an exact delivery date unless a specific delivery commitment has been expressly confirmed in writing.

7. Tracking Your Order

Once your order has been dispatched, we may provide you with a shipping confirmation containing tracking information where tracking is available.

You can use the tracking information provided to monitor the progress of your delivery.

If you have not received your tracking information within a reasonable period after receiving your order confirmation, please contact us.

Email: info@smartlivingpty.com.au

Phone: +61 468 132 595

Please include your order number when contacting us about an existing order.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check:

• Street number
• Street name
• Suburb
• State
• Postcode
• Unit or apartment number
• Business name, where applicable
• Contact telephone number

Smart Living is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you realise that you have provided an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to update the delivery information before your order is dispatched. However, we cannot guarantee that an address can be changed after an order has entered the dispatch process.

9. Delivery to Apartments and Buildings

For apartment buildings, offices, commercial premises or other multi-level properties, the courier may deliver to the building entrance, reception area or another accessible location depending on the courier’s delivery procedures.

For large or heavy products, customers should ensure that the delivery location is accessible to the delivery service.

Products such as portable power stations, refrigerators, heaters and robotic lawn equipment may vary significantly in size and weight.

If special delivery requirements apply to your order, please contact us before purchasing.

10. Large, Heavy or Oversized Products

Some Smart Living products may require specialised freight because of their size, weight or packaging.

This may include certain:

• Outdoor refrigerators
• Mobile refrigerators
• Large heaters
• Robotic lawn mowers
• Large portable power stations
• Commercial equipment
• Other oversized products

For these products, delivery arrangements may differ from standard parcel delivery.

Where applicable, Smart Living or the delivery provider may contact you to arrange a suitable delivery time.

11. Missed Deliveries

If nobody is available to receive the order, the courier may:

• Leave the package in a safe location where permitted;
• Leave a delivery notification;
• Attempt delivery again; or
• Direct the package to a collection point.

The exact procedure depends on the delivery provider and the delivery address.

If a delivery requires a signature, the courier may not leave the package unattended.

Additional delivery charges may apply if a shipment must be redelivered because the customer was unavailable or provided incorrect delivery information, where permitted by applicable law.

12. Damaged Packages

We recommend inspecting your delivery as soon as reasonably possible after receiving it.

If the outer packaging appears significantly damaged, please take photographs of the packaging before opening it where possible.

If the product itself appears damaged, please contact Smart Living as soon as possible with:

• Your order number
• Photos of the packaging
• Photos of the product
• A description of the damage
• Any relevant delivery information

Please do not dispose of damaged packaging until we advise you that it is no longer required.

Smart Living will assess the matter and work with you to determine the appropriate next steps.

13. Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

We may contact the relevant courier or freight provider to investigate the shipment.

Delivery delays can sometimes occur because of circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transport disruptions
• Courier network disruptions
• Public holidays
• Incorrect address information
• Remote-area delivery
• High-volume periods
• Other unforeseen events

We will make reasonable efforts to assist you in locating delayed or missing orders.

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

Australian consumer guarantees apply to online purchases and cannot be removed by a store’s shipping policy.

14. Products Purchased Together

If you purchase multiple products in one order, we may dispatch the products:

• Together in one shipment; or
• Separately from different warehouses or suppliers.

If products are shipped separately, you may receive more than one tracking number or delivery.

Delivery timeframes may vary between products.

15. Pre-Orders and Out-of-Stock Products

If a product is listed as a pre-order, back-order or temporarily unavailable, the estimated dispatch or delivery timeframe will be provided on the relevant product page where possible.

Pre-order products may have different delivery timeframes from products that are currently in stock.

If your order contains both in-stock and pre-order products, Smart Living may either:

• Ship available products first; or
• Hold the order until all products are available.

Where necessary, we may contact you regarding available shipping options.

16. Public Holidays

Business days generally exclude Australian weekends and public holidays.

Orders placed during public holidays may be processed on the next available business day.

Delivery times may also be extended during major public holidays and peak periods.