Terms & Conditions

Welcome to Smart Living.

These Terms & Conditions govern your use of the Smart Living website, https://smartlivingpty.com.au/, and your purchase of products through our online store.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions.

Please read these Terms & Conditions carefully before using our website or purchasing our products.

1. About Smart Living

Smart Living

ABN: 31 581 248 917

Address:
1a Level 2
802-808 Pacific Hwy
Gordon NSW 2072
Australia

Phone: +61 468 132 595

Email: info@smartlivingpty.com.au

Website: https://smartlivingpty.com.au/

In these Terms & Conditions, “Smart Living”, “we”, “us” and “our” refer to Smart Living Pty Ltd.

“You” and “your” refer to the person accessing our website or purchasing products from us.

2. About Our Products

Smart Living sells home, outdoor and lifestyle equipment, including:

  • Robotic pool cleaners
  • Mobile and outdoor refrigerators
  • Portable fridges
  • Heaters
  • Portable power stations
  • Robotic lawn mowers
  • Related accessories and equipment

Product availability, specifications, colours, features and pricing may change from time to time.

We make reasonable efforts to ensure product descriptions, images, specifications and other information on our website are accurate and current.

However, minor variations may occur between product images and the actual product, including variations in colour, packaging, accessories or appearance.

3. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes
  • Attempt to gain unauthorised access to our systems
  • Interfere with the operation or security of the website
  • Upload malicious software or harmful code
  • Copy or reproduce website content without permission
  • Use automated systems to improperly access or collect website information
  • Use the website in a way that violates applicable Australian law

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website or systems.

4. Product Information

We endeavour to ensure that information displayed on our website is accurate.

However, manufacturers may occasionally update product specifications, packaging or product features without prior notice.

Where appropriate, we may update:

  • Product descriptions
  • Technical specifications
  • Images
  • Product availability
  • Accessories
  • Dimensions
  • Product colours
  • Packaging
  • Manufacturer information

Such changes do not affect your rights under the Australian Consumer Law.

5. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may include or exclude applicable taxes as indicated at checkout or on the relevant product page.

Smart Living reserves the right to change prices at any time before an order is accepted.

Once an order has been accepted, the price applicable to that order will generally be the price displayed at the time the order was placed, subject to correction of genuine pricing or technical errors.

6. Pricing Errors

We take reasonable care when displaying product prices.

However, occasionally a technical or human error may result in an incorrect price being displayed.

If an obvious pricing error occurs, Smart Living may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

If the order cannot reasonably be fulfilled at the displayed price, we may cancel the order and provide an appropriate refund.

Nothing in this section limits any rights you may have under applicable Australian consumer law.

7. Product Availability

All products are subject to availability.

A product being displayed on our website does not necessarily guarantee that it will remain available at the time your order is processed.

If a product becomes unavailable after you place an order, we may contact you to discuss:

  • An alternative product
  • A revised delivery timeframe
  • Cancellation of the affected order
  • A refund where appropriate

If we cannot supply a product you have paid for, we will provide an appropriate solution in accordance with applicable law.

8. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is not necessarily accepted merely because you have completed checkout or received an automated order confirmation.

We may review and accept orders subject to:

  • Product availability
  • Payment verification
  • Pricing accuracy
  • Delivery availability
  • Fraud and security checks

Once your order has been accepted, we will generally process it for dispatch.

9. Order Confirmation

After placing an order, you may receive an automated order confirmation by email.

The confirmation may include:

  • Order number
  • Products ordered
  • Product prices
  • Delivery information
  • Payment information
  • Customer information

Please review your confirmation and contact us promptly if any information is incorrect.

10. Cancellation of Orders

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable returns process may apply.

Nothing in this section limits your rights under the Australian Consumer Law.

11. Payment

Payment must be successfully processed before an order is dispatched unless otherwise agreed by Smart Living.

We may accept payment methods displayed on our website at checkout.

Payment processing may be handled by third-party payment providers.

Smart Living does not generally store complete payment card details on its own systems.

Payment providers may apply their own terms and privacy policies.

12. Fraud and Payment Security

Smart Living may conduct reasonable security and fraud-prevention checks on orders.

We reserve the right to delay, investigate or decline an order where we reasonably suspect:

  • Fraud
  • Unauthorised payment
  • Identity theft
  • Payment abuse
  • Suspicious activity
  • Incorrect customer information

Where an order is cancelled because payment cannot be verified, any applicable payment amount will be handled appropriately.

13. Shipping and Delivery

We deliver eligible products throughout Australia.

Our standard estimated delivery timeframe is:

Standard Shipping: 4–7 business days

Express Shipping: 1–3 business days

These timeframes are estimates and may vary depending on the destination, product availability, courier, freight provider and other circumstances.

For large or heavy products, specialised freight arrangements may apply.

Please refer to our Shipping & Delivery Policy for further information.

14. Delivery Address

Customers are responsible for providing an accurate delivery address.

Please ensure your:

  • Name
  • Street address
  • Suburb
  • State
  • Postcode
  • Unit/apartment number
  • Contact telephone number

are correct when placing an order.

Smart Living is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

15. Inspection on Delivery

Customers should inspect products reasonably soon after delivery.

If a product appears damaged, please contact Smart Living as soon as reasonably possible.

Where possible, take photographs of:

  • The external packaging
  • Shipping labels
  • Damage to the packaging
  • Damage to the product
  • Any missing components

Please retain packaging until the issue has been resolved where reasonably possible.

16. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL) or any other law that cannot legally be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer guarantees apply automatically and cannot be removed by a business through terms and conditions, refund policies or warranty conditions.

17. Returns, Refunds and Replacements

Our Returns & Refunds Policy explains our procedures for:

  • Faulty products
  • Damaged products
  • Incorrect products
  • Change-of-mind returns
  • Repairs
  • Replacements
  • Refunds
  • Warranty claims

Our returns policy operates together with your rights under the Australian Consumer Law.

Where a product has a major failure, consumers may have the right to choose between a refund and replacement, depending on the circumstances.

18. Change-of-Mind Purchases

Smart Living may accept eligible change-of-mind returns in accordance with our Returns & Refunds Policy.

Unless otherwise stated, change-of-mind returns may be subject to conditions including:

  • The product being unused
  • The product being in saleable condition
  • Original packaging being retained where reasonably possible
  • Accessories and components being included
  • The product not having been installed or modified

These conditions do not apply to or limit your rights where a product is faulty or otherwise covered by the Australian Consumer Law.

19. Product Installation and Use

Customers are responsible for ensuring products are installed and used correctly and in accordance with the manufacturer’s instructions.

This is particularly important for products such as:

  • Heaters
  • Portable power stations
  • Robotic lawn mowers
  • Robotic pool cleaners
  • Refrigerators and mobile fridges

Customers should read all supplied manuals, safety instructions and manufacturer requirements before operating a product.

Where professional installation is recommended or required, customers should use an appropriately qualified professional.

20. Electrical and Safety Products

Certain Smart Living products may contain batteries, electrical components, heating elements, motors or other potentially hazardous components if incorrectly installed or used.

Customers must:

  • Follow manufacturer instructions
  • Use products only for their intended purpose
  • Follow electrical safety instructions
  • Use compatible chargers and accessories
  • Keep products away from unsuitable environments
  • Follow battery storage and charging instructions
  • Observe all relevant safety warnings

Smart Living is not responsible for damage caused by improper installation, misuse, unauthorised modification or failure to follow applicable manufacturer instructions, except to the extent that such limitation is not permitted by law.

21. Portable Power Stations and Batteries

Portable power stations and battery-powered equipment must be used in accordance with the manufacturer’s instructions.

Customers should not:

  • Disassemble batteries or power stations
  • Modify electrical components
  • Use incompatible charging equipment
  • Attempt unauthorised repairs
  • Expose products to unsuitable temperatures or environments
  • Use damaged batteries
  • Use products contrary to manufacturer safety instructions

If a battery or power station appears damaged, swollen, overheated or otherwise unsafe, discontinue use and contact Smart Living or the relevant manufacturer for guidance.

22. Robotic Pool Cleaners

Robotic pool cleaners must be used according to the manufacturer’s instructions.

Customers should ensure that:

  • The product is suitable for the intended pool
  • Electrical connections are used safely
  • The cleaner is operated according to the manufacturer’s instructions
  • Filters, brushes and other components are maintained appropriately
  • The product is stored correctly when not in use

Failure to follow manufacturer instructions may affect warranty coverage where permitted by law, but does not remove any applicable Australian Consumer Law rights.

23. Robotic Lawn Mowers

Robotic lawn mowers must be installed and operated according to the manufacturer’s instructions.

Customers are responsible for ensuring that the operating environment is suitable and safe.

This may include appropriately managing:

  • Boundaries
  • Obstacles
  • Slopes
  • Water
  • Children and pets
  • Cables and other hazards

Customers should not allow a robotic lawn mower to operate in circumstances prohibited by the manufacturer.

24. Heaters

Heaters should be installed, operated and maintained according to the manufacturer’s safety instructions.

Customers should ensure that heaters are used in suitable environments and with appropriate ventilation and clearance requirements.

Where professional installation is required, customers should engage an appropriately qualified professional.

25. Mobile Fridges and Refrigeration Equipment

Mobile fridges and refrigeration products should be used according to the manufacturer’s operating instructions.

Customers are responsible for ensuring that:

  • The correct power source is used
  • Ventilation requirements are followed
  • The product is transported and positioned appropriately
  • The product is not damaged through improper handling
  • Temperature settings are suitable for the intended contents

26. Manufacturer Warranties

Some products may be supplied with a manufacturer’s warranty.

Where a manufacturer warranty applies, the relevant warranty terms may specify:

  • Warranty duration
  • Covered components
  • Warranty claim procedures
  • Maintenance requirements
  • Exclusions
  • Approved service arrangements

Manufacturer warranties are additional to Australian Consumer Law rights and do not replace or remove those rights.

27. Product Reviews and Customer Content

If you submit a review, photograph, video, testimonial or other content to Smart Living, you agree that we may use that content for legitimate business purposes where permitted by law.

You must ensure that content you submit:

  • Is truthful
  • Does not infringe another person’s rights
  • Does not contain unlawful material
  • Does not contain malicious code
  • Does not impersonate another person
  • Does not contain misleading claims

Smart Living reserves the right to moderate or remove content that violates these requirements.

28. Intellectual Property

Unless otherwise stated, all content on the Smart Living website is owned by or licensed to Smart Living .

This may include:

  • Logos
  • Trademarks
  • Product descriptions
  • Website design
  • Graphics
  • Photographs
  • Text
  • Videos
  • Software
  • Page layouts

You must not reproduce, modify, distribute, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

29. Website Availability

We aim to keep our website available and operating properly.

However, we do not guarantee that the website will always be:

  • Available
  • Error-free
  • Secure
  • Uninterrupted
  • Free from viruses or other harmful components

The website may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Technical problems
  • Hosting issues
  • Cybersecurity incidents
  • Network problems
  • Circumstances outside our reasonable control

30. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These third parties operate independently from Smart Living.

We are not responsible for the content, availability, security, privacy practices or terms of third-party websites.

You should review the applicable third-party terms and privacy policies before using those services.

31. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

You can review our Privacy Policy through the relevant privacy-policy page on our website.

32. Limitation of Liability

To the maximum extent permitted by law, Smart Living will not be liable for losses arising from matters outside our reasonable control.

However, nothing in these Terms & Conditions excludes, restricts or modifies liability or consumer rights that cannot legally be excluded under Australian law.

Where applicable, any limitation of liability will be subject to the requirements of the Australian Consumer Law and other applicable legislation.

33. Events Outside Our Reasonable Control

Smart Living will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Floods
  • Fires
  • Transport disruptions
  • Courier disruptions
  • Strikes
  • Government restrictions
  • Power outages
  • Telecommunications failures
  • Cybersecurity incidents
  • Supplier disruptions
  • Manufacturing delays
  • Other unforeseen events

Where such an event affects your order, we will take reasonable steps to communicate with you and minimise the impact.

34. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on this page.

The “Last Updated” date indicates when these Terms were most recently revised.

Changes will generally apply to future purchases and website use, subject to applicable law and any rights arising under existing contracts.

35. Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia, subject to any mandatory consumer protection laws that apply to your purchase.

You agree that courts and tribunals with appropriate jurisdiction in New South Wales may have jurisdiction over disputes, subject to any applicable legal rights to commence proceedings elsewhere.

36. Dispute Resolution

If you have a concern about an order, product or service, we encourage you to contact Smart Living first so that we can attempt to resolve the matter directly.

Please provide:

  • Your name
  • Order number
  • Contact information
  • Details of the issue
  • Relevant photographs or documents where applicable

Email: info@smartlivingpty.com.au

Phone: +61 468 132 595

We will make reasonable efforts to investigate and respond to complaints.

Nothing in this section prevents you from exercising any rights available under Australian law.

37. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it valid where legally possible.

The remaining provisions will continue to apply to the extent permitted by law.

38. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy and any applicable product-specific terms, form the basis of the agreement between you and Smart Living regarding your use of our website and purchases.

Where applicable, product-specific warranty terms may also apply.

Nothing in these Terms & Conditions excludes rights that cannot legally be excluded.

39. Contact Smart Living

If you have questions regarding these Terms & Conditions, your order or our products, please contact us.

Smart Living

ABN: 31 581 248 917

Address:
1a Level 2
802-808 Pacific Hwy
Gordon NSW 2072
Australia

Phone: +61 468 132 595

Email: info@smartlivingpty.com.au

Website: https://smartlivingpty.com.au/

Smart Living
Smart equipment for modern living.