Privacy Policy

Smart Living respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Smart Living collects, uses, stores, discloses and protects personal information when you visit or use our website, https://smartlivingpty.com.au/, purchase our products, contact us, create an account, subscribe to communications, or otherwise interact with us.

Smart Living operates in Australia and sells home, outdoor and lifestyle equipment, including portable power stations, heaters, robotic pool cleaners, robotic lawn mowers, mobile and outdoor refrigerators and related products.

This Privacy Policy is intended to explain our privacy practices in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1. About Smart Living

Smart Living

ABN: 31 581 248 917

Address:
1a Level 2
802-808 Pacific Hwy
Gordon NSW 2072
Australia

Phone: +61 468 132 595

Email: info@smartlivingpty.com.au

Website: https://smartlivingpty.com.au/

In this Privacy Policy, references to “Smart Living”, “we”, “us” or “our” mean Smart Living .

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

Information you provide to us

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone or mobile number
  • Account login information
  • Order and purchase history
  • Product preferences
  • Information provided when contacting customer support
  • Warranty and service information
  • Information provided when requesting a quotation
  • Information provided when submitting a review or feedback
  • Information provided when subscribing to our marketing communications

Payment information

When you make a purchase, payment may be processed by third-party payment providers.

We may receive information necessary to confirm and process your transaction, but we generally do not store complete payment card details on our own systems.

Payment information may be handled by the relevant payment service provider in accordance with its own privacy policy and security practices.

Technical and website information

When you visit our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • Approximate geographic information
  • Website interactions
  • Shopping cart and checkout activity
  • Cookies and similar technologies

3. How We Collect Personal Information

We may collect personal information:

  • When you create an account
  • When you place an order
  • When you request a quotation
  • When you contact us by email or telephone
  • When you contact our customer service team
  • When you subscribe to our newsletter or marketing communications
  • When you submit a product review or feedback
  • When you make a warranty or service enquiry
  • When you communicate with us through social media or other platforms
  • When you browse or use our website
  • Through cookies, analytics and similar technologies
  • From service providers involved in operating our business

Where reasonably practicable, we will collect personal information directly from you.

4. Why We Collect Your Information

We collect and use personal information for legitimate business purposes, including to:

  • Process and fulfil orders
  • Arrange delivery of products
  • Process payments
  • Provide customer support
  • Respond to enquiries
  • Manage customer accounts
  • Process returns, refunds and warranty claims
  • Provide product and technical support
  • Communicate with customers about their orders
  • Send order confirmations and shipping updates
  • Maintain records of transactions
  • Improve our website and services
  • Understand customer preferences and website usage
  • Prevent fraud and misuse
  • Maintain website and information security
  • Conduct business administration
  • Send promotional communications where permitted
  • Comply with applicable laws and legal obligations
  • Protect our rights and property
  • Resolve disputes and complaints

We will not use personal information for purposes that are unrelated to the purposes for which it was collected unless permitted or required by applicable law.

5. Marketing Communications

If you subscribe to receive marketing communications from Smart Living, we may send you information about:

  • New products
  • Special offers
  • Promotions
  • Discounts
  • Product launches
  • Seasonal offers
  • Smart Living news and updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at:

Email: info@smartlivingpty.com.au

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, delivery updates, warranty communications or important service notices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember shopping cart information
  • Maintain login sessions
  • Understand how visitors use our website
  • Improve website functionality
  • Measure website performance
  • Provide relevant advertising
  • Analyse website traffic
  • Remember preferences

Some cookies may be provided by third-party services such as analytics, advertising, payment or website technology providers.

You can generally manage or disable cookies through your web browser. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

7. How We Use Third-Party Services

Smart Living may use third-party service providers to operate and improve our business.

These providers may assist with:

  • Website hosting
  • E-commerce services
  • Payment processing
  • Order fulfilment
  • Shipping and delivery
  • Customer service
  • Email communications
  • Marketing
  • Website analytics
  • Advertising
  • Fraud prevention
  • IT and security
  • Warranty and product support

Where third parties process personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately and securely.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for our business operations or where permitted or required by law.

These parties may include:

  • Payment processors
  • Banks and financial institutions
  • Delivery and courier companies
  • Warehousing and fulfilment providers
  • Product manufacturers and suppliers
  • Warranty and service providers
  • Website hosting providers
  • IT service providers
  • Customer service providers
  • Marketing and advertising providers
  • Analytics providers
  • Professional advisers
  • Government agencies and regulators where legally required
  • Courts, law enforcement agencies or other authorities where required by law

We do not sell your personal information to third parties for their own independent marketing purposes.

9. Overseas Disclosure of Personal Information

Some of our service providers, technology providers, manufacturers, payment providers, logistics providers or other business partners may be located outside Australia.

As a result, personal information may be disclosed to or stored or processed in countries outside Australia.

Where applicable, Smart Living will take reasonable steps to ensure that overseas recipients handle personal information appropriately and in accordance with applicable privacy obligations.

The countries in which overseas recipients may be located can vary depending on the services we use and the providers supporting our business.

10. Data Security

Smart Living takes reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Unauthorised modification
  • Unauthorised disclosure

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when using the internet, including protecting your account passwords and avoiding sharing sensitive account information with unauthorised persons.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including for:

  • Processing transactions
  • Providing customer support
  • Warranty and service obligations
  • Accounting and financial record keeping
  • Resolving disputes
  • Meeting legal and regulatory obligations
  • Protecting our legal rights
  • Preventing fraud and misuse

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, where appropriate.

12. Accessing Your Personal Information

You may request access to personal information that Smart Living holds about you.

To make an access request, contact us:

Email: info@smartlivingpty.com.au

Phone: +61 468 132 595

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be unable to provide access where an exception under applicable privacy law applies. If this occurs, we will explain the applicable reason where we are permitted to do so.

13. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request a correction.

Email: info@smartlivingpty.com.au

We will consider your request and take reasonable steps to correct information where appropriate.

14. Privacy Complaints

If you believe Smart Living has mishandled your personal information or breached applicable privacy obligations, you may contact us with your complaint.

Please provide:

  • Your name
  • Your contact details
  • Details of your complaint
  • Relevant dates or transactions
  • Any supporting information

Send complaints to:

Smart Living
1a Level 2, 802-808 Pacific Hwy
Gordon NSW 2072
Australia

Email: info@smartlivingpty.com.au

Phone: +61 468 132 595

We will review and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on the circumstances.

15. Children’s Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe a child has provided personal information to us improperly, please contact us at info@smartlivingpty.com.au.

16. Links to Other Websites

Our website may contain links to third-party websites, services or platforms.

Those websites operate independently from Smart Living and may have their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Social Media

Smart Living may maintain or use social media accounts and may receive information when customers interact with us through social media platforms.

Social media platforms operate under their own privacy policies and terms.

Information you publicly post or provide through these platforms may be accessible to others depending on your privacy settings

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business
  • Changes to our products or services
  • Changes to technology
  • Changes to applicable laws
  • Changes to our privacy practices

When we update this Privacy Policy, we will publish the updated version on our website.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently updated.

19. Contact Us

If you have any questions about this Privacy Policy or how Smart Living handles personal information, please contact us.

Smart Living

ABN: 31 581 248 917

Address:
1a Level 2
802-808 Pacific Hwy
Gordon NSW 2072
Australia

Phone: +61 468 132 595

Email: info@smartlivingpty.com.au

Website: https://smartlivingpty.com.au/

We aim to handle personal information responsibly, transparently and in accordance with applicable Australian privacy requirements.